State Farm® Insurance Agent James Bair

"I cannot say anything but amazing things about this office. Brad has been my go to since day one (around 5 years ago, i think!) . He has been there for every life change that has effected my policies with his office. He is very quick to respond to emails and is very personable. He treats you like family. There are so many things in this world to worry about, but my insurance isn't one of them. Brad has my back no matter what! He explains things in great detail and will not let you walk away confused! One of my favorite things about him! When I call, I always ask for Brad. In the event Brad takes a vacation, James is always a joy to talk to and take care of me! Thank you Brad for the amazing customer service over these last few years!"

"Everyone in the office is absolutely wonderful and extremely helpful. I know whoever answers the phone will be willing to help and resolve any issues I may have. Specifically, Brad has always been my go-to. I’ve had State Farm insurance for years and I remember always asking for him on the phone because I knew he would take care of anything I needed. Whether it be questions or concerns, he’d have it resolved quickly. He’s upfront, on top of things, and most importantly, cares about his customers. I’ve gotten to the point where if anything concerns me on paper, I know it will be resolved as soon as I call. It’s one less thing to worry about. I’m the type to panic when things go wrong, but when I call I don’t stress at all. Even though Brad is my go-to, sometimes when he’s not available, Markila will answer. She’s awesome as well. They take care of their people and I love that. I highly recommend James Bair State Farm, Brad, Markila, and the rest of the staff."

"Markila is by far the most helpful, knowledgeable, and kind representative I have ever spoken to on the phone. I have been insured by State Farm for five years and in that time I have moved three times and totaled my vehicle (just three months after I paid it off.) She has answered the phone every time I had a question or concern with joyful positivity and takes all the time that I need to understand State Farm's process. Markila reminds me why I am with State Farm and I wish that more customer service representatives were like her. You can't beat getting off the phone with a smile after talking to an insurance company!"

"I was insurance shopping and waiting for a quote from a different state farm agent when a coworker told me about Brad. I contacted him and was immediately impressed. He responded within an hour, gave me a fantastic quote, and continues to go above and beyond every time I need him. He is always prompt, personable, and extremely helpful. His level of customer service is exceptional. If you are looking for an agent that you can trust will always have your best interest in mind, Brad is your guy. I would highly recommend!"

"Brad was probably the most helpful person I’ve ever talk to on the phone. Extremely personable and honest. He let me know exactly what I was getting into, and helped me getthe best deal I could based on my circumstances. It was an informative and eye-opening experience for me. Brad is a fantastic agent."

"Best State Farm Office in Pittsburgh I moved to Pittsburgh a while ago and Brad was extremely helpful in having my insurance switched from states and advising me of all my options. Also, I had to set up renters insurance which he thoroughly explained and made the process a breeze. I requested that he fax my renter’s insurance paperwork so I would be able to move in upon arriving. I know he attempted it multiple times and the office would call me and tell me they did not receive it. He went the extra mile and called them as he faxed it to ensure they had the required paperwork. When it was time to resign the lease, I emailed Brad and asked that he fax the new contract and he did it within minutes. He always replies letting me know when my request has been completed which puts my mind at ease. I don’t know of ANY other insurance office that provides this type of personal assistance. Literally they have made these tedious tasks into a 10 second email request. Unfortunately, I was in an accident recently as well and spoke to James who ensured I took all the proper steps. When the other insurance company was being less than ethical and requesting information, I emailed Brad once again and he took care of the problem. I am completely in awe of how awesome these guys have been and so thankful that I picked James Bair’s office as my State Farm office here in Pittsburgh. Don’t even worry about how far the office is from your house or work. They can solve anything through an email or phone call."